Expedia Inexpedient

Last weekend I spent a couple hours trying to book a flight and car reservation for two adults from NYC to Austin via Expedia. Their web site provided some vague error about being unable to process my request and asked that I call a customer service representative.  

I called and went through the tedious process of spelling out all of my personal information, which I had already (and much more quickly) typed into the system.   Only to be told by the CSR that she received the exact same error I had.  Gee, thanks.  

Then my friend Mike told me that JetBlue's web site will do car reservations too.   Ten minutes later I was done.  

Bon voyage, Expedia!